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Home > Insights > Webinars > compliance,  complaints,  UPCOMING

Improve Complaints Management
and Improve Compliance

WEDNESDAY 21st May 2025

10.30am - 11.30am BST (British Summer Time)

Transforming your complaints management processes can add value to your firm.  If you identify root causes and strengthen your processes, you’ll be on the road to continuous improvement.
 
Essentially, you need to deliver the right outcomes to the right people and still maintain your competitive edge.  Improving how you handle your complaints can radically improve compliance within your business.
 
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“Complaints data is one type of data firms can use to understand the outcomes their customers are experiencing.” FCA Complaints & Root Cause Analysis.

The UK regulator continues to urge firm to use their complaints data to address poor outcomes and identify areas of improvement. In this event, Ruleguard examines the benefits that can be derived from an effective complaints management system and how this can drive compliance. 

Join Priscilla Gaudoin, Ruleguard's Head of Risk & Compliance and Matthew Bruce, Platform Director as they explore the following areas: 

  • Regulatory trends
  • Strategic importance of complaints management
  • Cultural shift
  • Root Cause analysis
  • Best practice and case studies
  • Ruleguard’s view of Complaints Management

Don’t miss this chance to rethink your approach to complaints management. Discover how turning insights into action can boost compliance, improve outcomes, and give your firm a real competitive edge.

Feel free to browse some relevant content prior to the event:

Take the pain out of complaints handling

Find out how Ruleguard's Complaint Management Software helps firms capture, track, and resolve complaints efficiently, ensuring compliance and improving customer outcomes through clear workflows and actionable insights.

Speakers

Priscilla Gaudoin

Priscilla Gaudoin

Head of Risk & Compliance

Priscilla is a former consultant, CCO and MLRO, experienced in providing regulatory oversight and advice to firms across the financial services industry. She is responsible for our thought leadership programme, writing regular articles and white papers, and hosting webinars on a variety of regulatory matters.

Her dual role also encompasses the oversight of risk management at Ruleguard.

She is a Fellow of the International Compliance Association, a certified GRC practitioner, and a member of the Institute of Risk Management.

Matthew Bruce

Matthew Bruce

Platform Director

Matthew is our Platform Director and leads the development roadmap for the Ruleguard platform.  He has 15+ years of experience in software development and has worked on Ruleguard since its launch.​

Matthew plays a key role in delivering a programme of features and improvements that continue to delight users and deliver tangible business value. He’s passionate about product management that balances strategic and tactical objectives.